Debut Presentation!
4700 Personal and Process Improvement through P.C.T.C.: Problem Solving, Communication, Team Building & Customer Service

8:30 am - 5:00 pm 7.0 CMLE Credits

Helen C. Ogden-Grable, MT(ASCP)PBT
Creative Phlebotomy & Laboratory Solutions, Adjunct Professor, Edison State College, Naples, FL

Susan J. Hudson, RN, BSN, MPH, CIC, LHRM
Health Management Associates, Inc., Corporate Office, Naples, FL

Personal improvement is an important component of all professions. This is especially true for the entire spectrum of the laboratory team at a time when healthcare facilities are striving to refine and improve their internal processes. Attend this workshop to gain a thorough understanding of how you can meet the challenges of any laboratory environment. You’ll discover how your professional development contributes substantially to the success of the process improvement efforts of your laboratory. You’ll participate in thorough discussions of team building, effective communication, problem solving, positive patient outcomes, cost containment and savings, and evidence-based healthcare. Group activities also will highlight and reinforce the importance of your role in the laboratory’s most important goal of providing the best patient care.

Following this workshop, participants will be able to:

9328  Phlebotomy Ps and Qs
8:30 am - 4:00 pm    6.0 CMLE Credits

Karen A. Brown, MS, MLS(ASCP)CM
Professor and Program Director, Department of Pathology, University of Utah School of Medicine, Salt Lake City, UT

Laboratory medicine is continually changing and new specimen requirements, safety advances, and regulatory guidelines often affect the phlebotomist. Designed for phlebotomists and for those who teach phlebotomy, this workshop will specifically discuss:

Case studies will emphasize important concepts throughout.

Following this workshop, you will be able to:

9436     Body Fluids: a Practical Approach
8:30 am - 4:00 pm       6.0 CMLE Credits

Leilani Collins, MT(ASCP)SH
Associate Professor at University of Tennessee Health Science Center, Memphis, TN

The correct identification of cells in cerebrospinal fluid (CSF), serous (pericardial, pleural, peritoneal, ascitic) fluids, and synovial (joint) fluids is vital for accurate diagnosis and treatment of many diseases. Attend this workshop to advance your skills and increase your confidence when performing these important analyses. You will benefit from information-filled discussion and images of the normal and abnormal, benign and malignant cells that you need to identify in each type of fluid, in addition to the clinically significant crystals occurring in synovial fluids. A brief discussion of findings in bronchoalveolar lavage specimens will be included. Case presentations will be incorporated throughout the presentation.


Following this workshop, you will be able to: