List Price: $219
Credits: 6.5 CMLE
Course Director:
Janice Frerichs, MT(ASCP)
Program Associate, The University of Iowa Carver College of Medicine, Iowa City, IA
Instructor, Kirkwood Community College, Cedar Rapids, IA

Clinical laboratory professionals each day provide key information upon which critical diagnostic and therapeutic decisions are made. Supervisors and team leaders provide the inspiration and impetus that guide diverse teams towards providing these timely and high quality services. If you’re preparing to step into a leadership role, if you’ve recently been promoted, or if you want to become a more versatile employee, attend this workshop to gain personnel skills beyond your current technical skills and training. You’ll benefit from from discussions on a wide range of topics affecting today’s laboratory leaders, including communicating effectively with other members of the healthcare team, identifying and coping with sources of workplace stress, dealing with conflict in a constructive manner, developing customer service skills, employing the strengths of different generations of laboratorians, and using time management techniques. By applying the concepts presented in this session in your workplace, you can decrease stress, increase staff morale, and lower the job turnover rate—with the ultimate result of improved productivity and better patient care. Case studies, team building activities, and group interactions will provide practical tools and tips towards managing yourself and others with increasing effectiveness.

Following this workshop, you will be able to:

• Describe how health, stress, time management affect work performance
• Increase productivity through time management techniques
• Develop an action plan for dealing with “difficult” personalities and handling confrontation
• Use the strengths of the several generations that interact in the workforce
• Provide first-rate customer service with limited resources