ASCP Senior Manager of Customer Service Yvette Spriggs, MBA, CCSP, frequently receives calls from ASCP members, praising her staff for their thoughtfulness, patience, and assistance when they have a question or a problem to solve. Over the course of a year, ASCP’s Customer Service staff members field thousands of inquiries. To date, they have responded to 103,502 calls, live chats, and emails in 2012. The quality of their service is reflected in the response to member satisfaction surveys, which rate them at 8 on a scale of 10.
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