Maximizing Employee Performance: The Art of the Relationship
Maritza Hall, BS
Director, Employee Satisfaction & Retention, NYU Medical Center, New York, NY
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Upon completion of this program, you will be able to:
- Explain performance management as a year-round process
- Use feedback as a tool to ensure employees meet or exceed individual performance expectation
- Plan, conduct and follow up on a performance appraisal meeting
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The single most important factor employees cite in determining their satisfaction on the job and their level of commitment to an organization is the employee-manager relationship. This program maps out the constructive steps a manager can take to enhance trust, and to build a solid foundation for a high level of employee performance.
- What is performance management, and what is the role of the annual performance appraisal in the process?
- What are the respective roles of the manager and the employee in an employee's success on the job?
- What steps can help your employees see you as an ally, and turn to you for help with job performance issues before they escalate?
- How can you help prevent problems with performance and assist employees in maximizing their performance?
- What is the best course of action if an employee's performance starts to decline?
- At what point should disciplinary actions be considered, and what is the "hierarchy" of steps?
Intended Audience: Pathologists, Doctoral Scientists, Laboratory Managers, Bench Supervisors, Anyone who manages staff
The ASCP designates this educational activity for a maximum of 1 AMA PRA Category 1 Credits™. Physicians should only claim credit commensurate with the extent of their participation in the activities.
ASCP designates this activity for a maximum of 1 CMLE credits. This activity meets CMP and state licensure requirements for laboratory personnel.